Privacy Policy
The short version: we use the information you send us to answer your enquiry and arrange a call. A paid engagement has its own written scope and may need a separate data-handling agreement. We do not sell enquiry data or use advertising trackers on this site. You can ask us about access, correction or deletion using the contact below.
1. Who we are
The legal seller for VIPFish is Andy Jones, trading as VIPFish, a sole trader established in the United Kingdom. Andy Jones is the controller for personal data collected through this website and its enquiry route. A paid engagement's written agreement confirms the data-handling terms for that engagement. Do not send private customer records to start an enquiry.
Address for service: 39 Parc Gellifaelog, Tonypandy, CF40 1DU, United Kingdom
2. What we collect and why
| Data | When | Why (lawful basis) |
|---|---|---|
| Name, email, business name and the message you send | When you contact us | To respond to your request and decide whether to propose work (legitimate interests, or steps towards a contract at your request) |
| Booking details | Via Calendly when you schedule a call | To arrange and run the appointment (steps towards a contract at your request) |
| Billing details | If you accept a separate paid offer | To invoice, take and reconcile payment, and keep required records (contract and legal obligation) |
| Materials you share for a job | Under a separate engagement | To deliver that agreed work (contract or documented client instructions, according to the data roles agreed) |
| Basic technical logs | Generated when the site is visited | Security and abuse prevention (legitimate interest) |
This static website does not use advertising cookies or a third-party analytics script. If you open Calendly, its own site handles that interaction under its privacy information.
3. Payments
No payment is taken on this website. A paid offer specifies the seller and payment route. If a card link is offered, the payment provider handles card entry; please do not email card details. We may receive a payment status and billing details to reconcile the order. Payment and invoicing records are retained for six years, subject to applicable record-keeping duties.
4. Who we share data with
- Our bank or payment provider — if a paid engagement is agreed, to receive and reconcile payment. A card link may be hosted by Stripe; its own privacy notice applies to card entry.
- Calendly — appointment scheduling, if you book a call.
- Our hosting and email providers — to serve the website and receive and store your message.
We do not sell or rent your personal data. Access to client material, use of AI tools and any further processors for a paid job must be addressed in the written engagement and, where needed, a data-processing agreement.
5. How long we keep it
- Enquiry and booking data — up to 12 months after last contact.
- Engagement materials and deliverables — according to the separate written engagement and applicable record-keeping duties. The previous policy stated engagement plus 90 days; existing engagements retain their agreed terms.
- Payment and invoicing records — normally 6 years, subject to the seller's applicable legal duties.
6. Your rights
Under UK GDPR you can ask us to access, correct, delete, restrict, or export your personal data, and you can object to processing based on legitimate interest. Email info@vipfish.ai and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO).
7. Security
Traffic to this site is encrypted using HTTPS. We agree a suitable transfer and access route before receiving private customer records or engagement materials. Access is limited to people and processors needed for the agreed work.
8. International transfers
Calendly, hosting, email and payment providers may process data outside the UK. We assess the applicable transfer mechanism and safeguards for each provider and for any separate engagement.
9. Changes to this policy
If we make material changes we will update the date at the top of this page. Significant changes affecting active clients will be notified by email.