Legal

Terms of Service

Last updated: 3 October 2026 · Version 1.2

The short version: this website invites an enquiry or a free scoping call. It does not take an order or payment. Any paid work needs a written offer naming the legal seller, deliverable, price, payment route and timing before you agree to proceed.

1. Who we are

The legal seller for VIPFish is Andy Jones, trading as VIPFish, a sole trader established in the United Kingdom. These terms cover your use of vipfish.ai and the enquiry process. The accepted written offer and its engagement terms govern paid work. Contact: info@vipfish.ai. Address for service: 39 Parc Gellifaelog, Tonypandy, CF40 1DU, United Kingdom.

2. What we sell

We scope digital services including websites, content, operational tools and research. Hospitality Find and Fix is one defined starting route: inspect an agreed customer journey (Find) or make one agreed change to it (Fix). The exact deliverable, access, responsibilities, price and timing are set in the written offer for the job. A general description on this website is not a commitment to deliver a particular system or commercial outcome.

We do not promise outcomes we cannot evidence. A review reports what the evidence shows; it does not guarantee a legal, commercial, or personal result. Nothing we deliver is legal advice, financial advice, or professional certification unless explicitly stated in writing.

3. Orders and payment

The website does not show a price or take payment. We quote after an enquiry, with tax treatment confirmed and the legal seller (Andy Jones, trading as VIPFish, a sole trader established in the United Kingdom) named in the written offer and invoice.
The written offer states how an order is accepted and how to pay. Do not send card details by email. If a card payment is offered, a payment provider handles the card entry; this website does not collect raw card numbers.
A free scoping call is not an order. If a proposed job cannot be accepted, no paid engagement begins.

4. Delivery

We agree the delivery date or window for the particular job in writing, including any input or access needed from you.
You approve consequential changes to your public pages or messages. We show the agreed deliverable and the checks performed at handover.

5. Refunds and cancellation

The Refund Policy explains the enquiry route and the policy for an agreed one-off job. A written offer may provide more specific terms. Nothing in these terms limits rights that cannot lawfully be excluded. Purchases made before this version remain subject to the terms accepted for those purchases.

6. Acceptable use

You will provide accurate information and only materials you are entitled to share.
You will not use our deliverables to misrepresent evidence, harass, defraud, or break the law.
We may decline or stop work that breaches this section; our Refund Policy applies to any payment taken.

7. Intellectual property

Rights to a commissioned deliverable are specified in the written offer. We retain our pre-existing methods, tooling and templates. Confidential materials are handled under the agreed engagement terms and Privacy Policy.

8. Liability

Terms for a paid service, including its limits and responsibilities, are stated in its written agreement. Nothing on this website excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

9. Changes

We may update these website terms; the date at the top shows the current version. Changes do not apply retroactively to services already purchased.

10. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.